I've just recruited my forth person to my campaign to get people to leave Lloyds TSB. It's amazing how many customers who bank with Lloyds TSB hate them, everyone has a story to tell about incomepetence or struggling with the sea of call centres when you just want to talk to your bank manager.
The person who has just joined the campaign was talking to someone today asking how long it would take to get some information back. The reply?
'How long is a piece of string?'
How is that helpful to anyone? I wonder if that call will be played back as part of their customer services training?
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